Frequently Asked Questions
Got questions? We’ve got answers to guide you through booking, shooting, and receiving your photos.
Once you book, we’ll reach out within a few hours to confirm everything: shoot time, location and all the details that matter.
We’ll make sure the timing works perfectly for both you and your photographer.
On the day of your shoot, you’ll meet on location 10 minutes before start time - quick vibe check, and then we roll.
We’ll make sure the timing works perfectly for both you and your photographer.
On the day of your shoot, you’ll meet on location 10 minutes before start time - quick vibe check, and then we roll.
- After the session, you’ll pay the remaining balance.
- You’ll get all the photos from photoshoot within 1–2 days.
- The edited gallery? Delivered in 3–5 business days, ready to post, print, and relive again and again.
- Absolutely. Once you book, we’ll reach out to set the time that works best and help you pick the most iconic (or secret) spots.
- We get it. But here, you don’t “pose” — you just be you. We guide you through it so you feel and the shots speak for themselves.
One of our top-rated local photographers who is available on your chosen date and time. Every Wowtographer partner is a seasoned professional with 5 - 10+ years of experience.
Yes. About 2-3 days before the shoot you’ll receive your photographer’s WhatsApp number.
Most planning (location ideas, outfit tips, timing) is handled by our team right after you book, but direct chat with your photographer is always welcome.
Most planning (location ideas, outfit tips, timing) is handled by our team right after you book, but direct chat with your photographer is always welcome.
Tips are entirely optional and never expected. Feel free to show extra appreciation if you wish.
Package | Included guests | Extra guests* |
30 min | up to 5 people | + $50 per person per hour |
60 min | up to 10 people | + $50 per person per hour |
*Please contact us if your group is larger so we can tailor a solution.
If your photographer is free, you can add time on the spot: $150 USD per extra 30 min (or $300 per hour) regardless of your original package.
Absolutely. You receive every frame (unedited JPEGs) plus your edited selections, so no moment is lost.
High-resolution JPEG, 4000 × 3000 px — perfect for printing, social media, and screens. We don’t deliver RAW files.
Personal use is unlimited: print, share, post anywhere.
Wowtographer retains copyright. For commercial advertising or product use, ask us for a licensing quote.
Wowtographer retains copyright. For commercial advertising or product use, ask us for a licensing quote.
- Message or call your photographer right away.
- Added shooting time (if they’re free): $150 / 30 min
- Waiting after the scheduled end: $30 / 15 min
- Ideal: 7 days ahead (10 + days for complex, multi-hour shoots)
- Still fine: 2-3 days ahead
- Possible: 24 h ahead — we’ll confirm if a photographer is free
- Urgent: 5 h ahead — we’ll try, but availability isn’t guaranteed
- Depends on your package, but we always overdeliver. No filler, no fluff - only frame-worthy magic. Usually you can get up to 200+ Hi-Resolution photos from each location.
- All photos from photoshoot you will get in 1-2 days. All photos with editing - usually in 3 to 5 days, but sometimes even faster. You’ll get a private gallery with all your best shots, ready to download, post, or print.
- Yes of course! From brand launches to afterparties, we’ve got custom packages for personal or corporate events. Just drop us a message and we’ll tailor it to your vibe.
Only with your permission. Opt-out is available for an extra 30 % of the shoot price, we’ll keep your images private.
Notice period | Refund |
15-30 days | 90 % back (10 % covers admin) |
8-14 days | 50 % back |
≤ 7 days | Non-refundable |
Tell us as soon as possible and we’ll always try to help.
Request made | What we can do |
≥ 14 days | Free reschedule to any open slot |
8-14 days | One free move if a slot is open; otherwise we issue a full-value voucher |
≤ 7 days | We’ll try: free move if a slot exists, otherwise a small hold fee (max 20 %) to compensate your photographer |
Early-morning, sunset, and peak-weekend shoots move only if a slot is available.
How to reschedule: Email support@wowtographer.com or message live chat with your booking number and new preferred date/time.
Usually yes, but last-minute or long-distance changes may be impossible if your photographer’s day is already planned. Let us know early and we’ll do our best.
Some locations involve extra costs (parking, tickets, long travel, or paid permits).
If your chosen spot requires a fee, we’ll alert you before you confirm the plan. Most shoots have no extra fees, but when they do you pay the photographer on the day (local cash or agreed method) or via an invoice in advance.
If your chosen spot requires a fee, we’ll alert you before you confirm the plan. Most shoots have no extra fees, but when they do you pay the photographer on the day (local cash or agreed method) or via an invoice in advance.
Absolutely. Whether it's your full ceremony, a private vow exchange, or just romantic portraits before or after - our photographers are here to capture every moment that matters 💍✨ We’ll match you with a top-rated local photographer who fits your style and vision. From elopements in Paris to beachfront ceremonies in Maui, Wowtographer makes it easy to book a professional and get beautiful, timeless images. Just let us know the details of your day, and we’ll take care of the rest - including timeline planning, location advice, and more. It's your love story. We're here to document it, beautifully.
All post-production is done by our in-house retouching team, so you’ll receive the same signature style you see in our portfolio. If you prefer a specific look, just let us know right after the shoot and we’ll accommodate whenever possible.
Absolutely. Our concierge team can create a seamless itinerary across several cities or dates, matching you with top photographers in each location so you enjoy consistent service wherever you go.
Yes. Tell us in advance which images (and how many) you’d like to add; we’ll quote a small upgrade fee and deliver the extra edited files along with your gallery.
You have full flexibility within your booked time - but please note:
- The clock starts at the first shot and includes all travel time.
- You can shoot in as many spots as you like as long as they're within walking distance.
- We recommend 1 car transfer per hour of shooting. For example:
- In a 3-hour shoot, we can plan 2 transitions between different neighborhoods or areas.
- More changes are possible, but they reduce your actual photo time.
- If you have a dream route in mind, we’re happy to help plan it in the most efficient way possible!
If you have more questions, please email: support@wowtographer.com